Shipping Policy
Effective Date: July, 20th, 2024
Thank you for choosing Clenepack. We are committed to ensuring that your orders are shipped to you efficiently and securely. Please review our shipping policy, including important details about our shipping methods, timelines, and terms.
1. Standard Shipping Methods
Due to the heavy weight and nature of our products, we use standard shipping methods to ensure the safe delivery of your items. Our trusted courier partners include UPS, FedEx, DHL, and Canada Post, as well as independent private logistics companies. For orders involving full pallets or bulk shipments, we collaborate with specialized shipping partners to handle your delivery needs with care and efficiency.
2. Expedited Shipping
If you require expedited shipping, please contact us directly at info@clenepack.com. We will arrange this service based on your needs and provide you with an estimate of the associated costs and delivery timeframes. Expedited shipping services are subject to additional fees.
3. Shipping Timelines
Standard shipping timelines depend on your location and the courier’s delivery schedule and can take between 1-8 days within Canada, and 5-12 days to locations within the U.S. For full pallet orders, delivery timelines will be coordinated with our specialized partners, and we will provide you with an estimated delivery date upon confirmation of your order. Expedited shipping timelines will be communicated once arranged.
4. Delivery Costs
Shipping costs are calculated based on the weight, size, and destination of your order. Any additional costs for expedited shipping or specialized handling will be provided in a detailed quote before processing your request.
5. International Shipping
We offer international shipping through our courier partners. Additional customs duties, taxes, or fees may apply and are the responsibility of the customer. Please consult your local customs office for more information.
6. Shipping Issues
While we strive for smooth and timely delivery, unforeseen delays may occasionally occur due to weather, courier capacity, or other factors. Clenepack is not liable for delays once your package has been transferred to the shipping provider. However, we are here to assist you with tracking and resolving any shipping concerns.
7. Contact Us
For any shipping inquiries, special requests, or issues, please contact us at:
•Email: info@clenepack.com
•Phone: +1 416 418 3869 or +1 416 477 7343
•Business Hours: 8am – 7pm Monday to Saturday and 9am – 3pm Sundays
•Shipments Hours from Our Warehouses: Monday – Friday 8am – 5pm
By placing an order with Clenepack, you agree to this shipping policy. We reserve the right to update this policy as needed. Any changes will be posted on this page with the updated effective date.
Thank you for trusting Clenepack for your operational supply needs.